Returns

Return Policy

Thank you for shopping with www.spoolofdreams.com. For any concerns please feel free to contact us via e-mail at: info@spoolofdreams.com

You may not return:

  • *SALE/CLEARANCE items, JEWELRY, socks, scarves, headbands, belts and gift certificates.
  • *All sales on SALE/CLEARANCE items are FINAL.
  • *All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items that have been tried on and they have make up on them, they will not be accepted as a return and the items will be sent back to you.
To make your return:
  • *You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
  • *In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated.
  • *Next, complete the Return Form on this page and include it in the box with the items you are returning.
  • *Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
  • *Once your package is received please allow 10 business days for return processing. When your return is processed you will be emailed a notification once your return is received.
Refund to Credit Card (Note: online purchases only):
  • *Unworn/unaltered merchandise may be returned for a full refund within 5 days of the day you receive your package.
  • *Refunds will be processed on the same card used for the original transaction
Online Credit:
  • *Merchandise may be returned for online credit within 10 days of the day you receive your package.
  • *An online code will be emailed to the email address provided on the return form.

If the order is returned past the 10 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card, OR, we can send the items back to you with a future order. We will hold non-returnable merchandise for 30 days. After 30 days, the items will be donated to charity.

Exchanges:
  • *We no longer have the ability to do exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for either a refund or online credit.

Trouble with your order?
  • *Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact our office within 24 HOURS of receipt. NO EXCEPTIONS.
  • *If you were sent incorrect items or are missing items from your order please contact our customer service department via e-mail at info@spoolofdreams.com.

Questions?
• *Please e-mail us at info@spoolofdreams.com

 

Download our Return Form